What You Need to Know
when staying at Falaza Game Park & Spa
 

WHAT TO BRING

  • Comfortable walking shoes.
  • Sun hat, sunblock and sunglasses.
  • Camera and binoculars.
  • Light and natural-coloured clothing.
  • Swimming costume.
  • Warm jackets for winter months (May – August)

Communication Facilities Operational Hours : 06h00 – 21h00

Internet access, telephone and fax facilities are available at reception.

Wi-fi is available in the central lodge area, please enquire at reservations for the password and areas of signal.

Arrivals & Departures

Our check-in time is 14h00. Our check out time is 10h00.

Falaza Gate Times 06h00 – 21h00

Please inform reception should you need the gate to be opened earlier or later according to your own activities that have been planned, or should your arrival time be after these hours.

Transfers/Shuttles

Transport is available to take you to any destination or extra activity of your choice. Please contact us for further information and prices.

Safety

We offer safe and secure parking with the Lodge Grounds. We have an armed serveilance guard patrolling the central area and tents between 6pm and 6am.

We do have wild animals on the property and when entering you will be doing so at your own risk.

Child Policy All ages welcome

Children’s Rates do not include activities; these can be booked and charged accordingly on arrival.

Children 13 Years and over are charged the adult per person sharing rate.

BOOKINGS

In order for us to confirm a booking, deposits are to be transferred directly into our account (details on reservations quote). Please be sure to quote your Booking Number when paying your deposit via EFT.

We do accept Credit Cards

Should you wish to pay your deposit via credit card, a credit card authorisation form (supplied with your reservation quote must be completed and faxed to us on +27 (0)35 562 2086.

Cancellation Policy

Cancellation within 7 days of arrival date will be subject to 100% of deposit surcharge.

Cancellation between 7 – 14 days of arrival date will be subject to 75% of deposit surcharge.

Cancellation within 14-21 days of arrival date will be subject to 50% of deposit surcharge.

Cancellation within 21- 28 days of arrival date will be subject to 25% of deposit surcharge.